Passenger Claims
FLYEUROPE is committed to handling passenger feedback and claims fairly, efficiently and in accordance with applicable European regulations.
How to Submit a Claim
Passengers may submit claims relating to flight disruptions, baggage issues, or service concerns by contacting our customer relations team. Please include all relevant travel details to assist with processing.
Claims Contact
Information to Include
- Passenger full name
- Flight number and date
- Booking reference
- Description of the issue
- Supporting documents where applicable
Processing of Claims
All claims will be reviewed in line with Regulation (EC) No 261/2004, the Montreal Convention and applicable aviation legislation. We aim to respond within a reasonable timeframe.
Our Commitment
FLYEUROPE values passenger feedback and strives to resolve concerns in a transparent and professional manner.